$8 FLAT RATE in Greater Victoria Orders over $75 (before tax) ship for free
Local delivery is available in Greater Victoria (any address from Sooke to Sidney). Deliveries to locations within central Victoria and Esquimalt will be made by overnight courier. Depending on when you place your order, you can expect to wait 1-2 days for delivery. However, orders placed right before the weekend or during peak season (i.e. Christmastime) will require a couple of extra days to complete their journey to your doorstep. Please plan ahead to avoid disappointment.
If you are located in Sooke, Sidney, or North Saanich, your order will likely be shipped by Canada Post Expedited Parcel. We will confirm that when we ship your order.
For local delivery, please include any special instructions, such as buzzer numbers for apartment buildings, "ok to leave on porch," etc. Please also include the best phone number to reach you during business hours.
If you are unable to accept courier deliveries, please make a note on your order that you would like your parcel shipped via Canada Post.
SHIPPING WITHIN CANADA
All orders bound for Canadian addresses outside of Greater Victoria are shipped via Canada Post Expedited (2-10 days to most major points in Canada).
First book: $8.00
Each additional book: add $1.50 to maximum of $14.00
FREE SHIPPINGWITHIN B.C. on orders over $75.00 (before tax)
To qualify for free shipping, your order must ship complete. If some of your items will not be in stock for some time (pre-orders, etc), we can ship what is here for free, and then charge you the base rate of $8 for your remaining shipment.
Canada Post requires that parcels be delivered to a secure location. In other words, they want to make sure that the person the shipment is sent to is the one who gets it. If you're not home when they try to deliver your books, they'll leave you a note indicating that you have a package to pick up at the nearest post office. Bear this in mind when giving us a shipping address, especially if you're in a hurry for your order.
SHIPPING TO THE USA
All orders are shipped via Canada Post Expedited Parcel (7-10 days to most major points).
First book: $20.00
Each additional book: add $3.00
Shipping totals for orders containing multiple books may be adjusted so you get the best value.
If you would like Express Post service, please note it on your order and we'll contact you with a revised shipping quote.
SHIPPING TO LOCATIONS OUTSIDE OF CANADA OR THE USA
Shipping costs for international orders are determined on a case by case basis. Use the “request a quote” option in our webstore and we will contact you with rates and service options to your location.
We are not responsible for lost or stolen parcels.
Security and Privacy
We take your security and privacy while visiting our site very seriously.
SSL Encryption is active at all times during the ordering process. It becomes active as soon as you log in to your account.
Credit card information and personal information is never sent via e-mail.
Your personal information will never be sold, traded or made public in any way.
Charges and Pricing
We don’t charge your credit card until we're ready to ship your order, and we'll only charge you for what we can ship right then.
Please note that pre-ordered books are subject to price changes. You will be charged the price of the book at publication, which could differ from what you are quoted at the time of the order.
We will bill your order in Canadian dollars. However, your credit card company will convert the Canadian total to your own currency when they bill you.
You have a couple of options if you need to return something to us. If you're in Victoria, feel free to return your on-line purchase to our store in person within 30 days. Otherwise, wrap your return well, include a note explaining the reason for return, and, if possible, a copy of your invoice, and mail it to:
1108 Government St.
Victoria, BC V8W 1Y2
If your purchase is defective, or we sent you the wrong item, we will credit you for the item and for the cost of return postage. Otherwise, we will credit you for the item, as long as it is still in new, saleable condition. Credit will be applied to the credit card you used to make your original purchase.
If you have any questions whatsoever about your orders or other titles which we don't list on our site, please email us or call us during business hours at:
1-888-243-2464 (toll-free in Canada and the USA) or 250-382-2464 from anywhere else.
You can fax us anytime at 1-888-382-2832 (toll-free in Canada and the USA) or 250-382-2832 from anywhere else.
1108 Government Street Victoria BC V8W 1Y2 Canada