We at Munro's will never charge your credit card until we're ready to ship your order, and we'll only charge you for what we can ship right then. We'd also like to point out that items already in our store nearly always ship out on the next business day.
We sell books, not mailing lists. Rest assured that we will never sell, give away or otherwise divulge your name, email address, home address, phone number, buying preferences, favourite colour or shoe size to anybody, ever!
If you have any questions whatsoever about your orders or other titles which we don't list on our site, please email us or call us during business hours at:
1-888-243-2464 (toll-free in Canada and the USA) or 250-382-2464 from anywhere else
You can fax us anytime at 1-888-382-2832 (toll-free in Canada and the USA) or 250-382-2832 from anywhere else.
We take your security and privacy while visiting our site very seriously.
- SSL Encryption is active at all times during the ordering process. It becomes active as soon as you log in to your account.
- Credit card information and personal information is never sent via e-mail.
- Your personal information will not be sold, traded or made public in any way.
FREE LOCAL DELIVERY thanks to the Downtown Victoria Business Association's DOWNTOWN DELIVERS program!
Local delivery via courier is available in Greater Victoria--any addresses from Sooke to Sidney--FREE for a limited time. Orders will usually be delivered in 2-4 business days.
If your order is being delivered in Greater Victoria, please include any special instructions, such as buzzer numbers for apartment buildings, "ok to leave on porch," etc. Please do also include the best phone number to reach you during business hours. Thanks!
**Please note that special orders/preorders may arrive after the DOWNTOWN DELIVERS program ends, and that free shipping will not apply unless your order is over $75 before tax.**
If you are unable to accept courier deliveries, your parcel will ship by Canada Post Expedited, and a flat rate shipping charge of $8 will have to be added to your order.(Orders over $75 will still ship for free!)
FREE shipping on orders over $75 (before tax) in B.C.
To qualify for free shipping, your order must ship complete. If some of your items will not be in stock for some time (pre-orders, etc), we can ship what is here for free, and then charge you the base rate of $8 in BC for your remaining shipment.
Expedited Postage within Canada
7-10 business days to most major points in Canada
First Book $8.00
Each additional Book add $1.50 to maximum of $14.00
Express Post within Canada
If you would like Express Post service, please note it on your order and we'll contact you with a revised shipping quote.
Canada Post requires that Expedited and Express Post shipments be delivered to a "secure location", in other words they want to make sure that the person the shipment is sent to is the one who gets it. If you're not home when they try to deliver your books, they'll leave you a note indicating that you have a package to pick up. Bear this in mind when giving us a ship to address, especially if you're in a hurry for your order. Let us send your books where you'll be when Canada Post delivers.
Shipping to U.S.A.
7-10 business days to most major points in U.S.A.
First Book $15.00
Each additional Book add $5.00
Shipping totals for orders containing multiple books may be adjusted so you get the best value.
Postage costs vary so much that we can't come up with a simple formula for them. We'll charge you what the post office charges us. Please note that international shipments do not include tracking. Tracking is available on request at an additional cost.
If you wish to have your order shipped by some other method (UPS, FedEx, local courier, etc), let us know and we'll try to accommodate your needs.
We are not responsible for lost or stolen parcels.
We will bill your order in Canadian dollars. However, your credit card company will convert the Canadian total to your own currency when they bill you.
You have a couple of options if you need to return something to us. If you're in Victoria, feel free to return your on-line purchase to our store in person within 30 days. Otherwise, wrap your return well, include a note explaining the reason for return, and, if possible, a copy of your invoice, and mail it to:
1108 Government St.
Victoria, BC V8W 1Y2
If your purchase is defective, or we sent you the wrong item, we will credit you for the item and for the cost of return postage. Otherwise, we will credit you for the item, as long as it is still in new, saleable condition. Credit will be applied to the credit card you used to make your original purchase.